PRIVACY AND SECURITY STATEMENT
Axon Consultancy Sdn Bhd’s Privacy Principles
Axon
Consultancy Sdn Bhd has been built on trust between our clients, users
and ourselves. To preserve the confidentiality of all information you
provide to us, we maintain the following privacy principles:
- We
only collect personal information that we believe to be relevant and
required to understand your needs and to conduct our business.
- We use your personal information to provide you with better services.
- We
may pass your personal information to other Axon Consultancy Sdn Bhd
offices, partners, supplier or agents, as permitted by law.
- We
will not disclose your personal information to any external organisation
unless we have your consent or are required by law or have previously
informed you.
- We may be required from time to time to disclose
your personal information to Governmental or judicial bodies or agencies
or our regulators, but we will only do so under proper authority.
- We aim to keep your personal information on our records accurate and up-to-date.
- We
maintain strict security systems designed to prevent unauthorised
access to your personal information by anyone, including our staff.
- All
our staff and all third parties with permitted access to your
information are specifically required to observe our confidentiality
obligations.
- By maintaining our commitment to these principles, we shall ensure that we respect the inherent trust that you place in us.
WE ARE CONCERN ABOUT YOUR PRIVACY
This section provides specific details of how we treat any personal information you might wish to provide us.
Data Security
Security
is our top priority. Axon Consultancy Sdn Bhd will strive at all times
to ensure that your personal data will be protected against unauthorised
or accidental access, processing or erasure. We maintain this
commitment to data security by implementing appropriate physical,
electronic and managerial measures to safeguard and secure your personal
data.
The areas of our website that are only for users or clients
shall require login with password. Such login and passwords are made
known only to yourself.
Payment areas of our website has the
highest level of security whereby we outsourced to companies that
implements security practices at international levels such as ipay88,
paypal alipay and etc. When you provide sensitive information such as
credit card details, it will be automatically converted into codes
before being securely dispatched over the Internet.
All practical
steps will be taken to ensure that personal data will not be kept longer
than necessary and Axon Consultancy Sdn Bhd will comply with all
relevant statutory and regulatory requirements in Malaysia concerning
the retention of personally identifiable information.
Security Assurance
Both
you and Axon Consultancy Sdn Bhd play an important role in protecting
your personal data. You should be careful that your login details to
ensure they are not compromised by ensuring that you do not knowingly or
accidentally share, provide or facilitate unauthorised use of it. Do
not share your User ID, Password or allow access or use of it/them by
others. You should only share your personal information such as your
“Holland Code”, your contact number, your location to people whom you
trust. We endeavour to put in place high standards of security to
protect your interests.
You should safeguard your unique User IDs
and Password by keeping them secret and confidential. Never write them
down or share their details with anyone. Axon Consultancy Sdn Bhd will
never ask you for your Password, the system used by Axon Consultancy Sdn
Bhd support personnel also do not show any passwords, in order to
ensure that you are the only person who knows this information. Always
change unique Password, do not create it/them using easily identifiable
information such as your birthday, telephone number or a recognisable
part of your name. If you think your User ID or Password, is/are lost or
stolen and unauthorised transactions may have been conducted, you are
responsible to inform us immediately.
Collection of Personal Information
Use
of “cookies”: Your visit to our website and applications may be
recorded for analysis on the number of visitors to the site, general
usage patterns, analysis of various marketing, national planning
research and analysis for yourself. Some of this information will be
gathered through the use of “cookies”. Cookies are small bits of
information that are automatically stored on a person’s web browser in
their computer that can be retrieved by this site. Should you wish to
disable these cookies you may do so by changing the setting on your
browser. However, by disabling them, you may not be able to take full
advantage of our website such as student portal.
Marketing
Promotions: Occasionally we may collect personal information from
visitors to this site and those individuals that participate in a
contest or promotion (online or over the telephone, or at one of our
branches and roadshows). Such information is only collected from
individuals who voluntarily provide us with their personal information.
We may use this information to advise them of products, services and
other marketing materials, which we think, may be of interest to them.
We may also invite visitors to this site to participate in market
research and surveys and other similar activities.
You may receive
marketing and other promotional materials by email or popup
announcement in our application. If you do receive email promotional
direct mail, you will always have an opportunity to opt out.
NOTICE RELATING TO THE PERSONAL DATA PROTECTION ACT 2010 (THE “PDPA”)
- Axon
Consultancy Sdn Bhd (“AC”) views your personal data and privacy
seriously. This Notice is issued pursuant to the requirements of the
Personal Data Protection Act 2010.
- Individuals may have supplied
and may continue from time to time, supply AC with their personal data
and information (“data”) in connection with the enquiry, registration,
survey opinion, strategic plans or compliance with any laws, guidelines
or requests issued by regulatory or other authorities. AC may also
verify or source personal information about you from third party sources
(both public and private) such as Ministry of Education. Your visit to
our public website may be recorded for analysis on the number of
visitors to the site and general usage patterns. Some of this
information will be gathered through the use of “cookies”.
- Such
data may include information concerning your personal details (such as
name, age, gender, identity, date of birth, education, race, ethnic
origin, nationality, citizenship), contact details (such as addresses of
home town and current, email, phone numbers), family information (such
as marital status, name of spouse or child or immediate family or
parents, address, telephone number), emergency contacts (such as names,
telephone number, addresses), occupation details (such as employer name,
income range, job title, job responsibilities, employer’s contact
information and address), medical history (such as blood group and
family doctor details), previous academic achievements (such as high
school results, degree transcripts) and other information such as
special ability, disabilities, special attention required (for any
special services), financial reference (in respect of other bank
facilities used by you for study loan). In addition, AC may from time to
time request for certain other personal information that may be
relevant for AC to consider your request for any other products or
services of AC.
- Failure to supply such data may result in AC
being unable to establish, continue or provide any services or support
or comply with any laws or guidelines issued by regulatory or other
authorities.
- It is also the case that data are collected from
(i) users, customers and other sources in the ordinary use of services
provided by AC, (ii) a person acting on behalf of the individual whose
data are provided, and (iii) other sources (for example, information
obtained from any bureaus or agencies established or to be established
by the authorities, any registered credit reporting agencies or any debt
collection agencies that may be appointed by the Government, and with
any authority, central depository or depository agent in relation to the
education industry). Data may also be generated or combined with other
information available to the AC or companies established in relation to
AC.
- The purposes for which data may be used and/or processed are as follows:
- Analysis of user for consultation to be provided and for research report for the public or specific interest;
- the daily operation of AC provided for users, clients and partners;
- creating and maintaining the AC’s credibility and risk related models and/or any purpose relating to risk management functions;
- assisting other educational institutions to conduct academic checks;
- assisting other companies to conduct employment checks;
- updating user’s records;
- ensuring ongoing report and services worthiness of students;
- designing programmes or related products;
- marketing
services or products of AC and it’s clients or partners and/or selected
companies (in respect of which AC may or may not be remunerated)
including but not limited to:
- job placement, internships, credit
card, insurance, wealth management, development opportunities and any
other related services and products;
- reward, loyalty or privileges programmes and related services and products;
- services and products offered by AC and it’s partners or sponsors or clients;
- for
investigating, reporting, preventing or otherwise in relation to breach
of AC’s confidential information and criminal activities generally;
- meeting
obligations, requirements or arrangements, whether compulsory or
voluntary, of AC or any of its branches and any member of the AC to
comply with, or in connection with;
- any law, regulation,
judgment, court order, voluntary code, sanctions regime, within or
outside Malaysia existing currently and in the future (“Laws”);
- any
guidelines, guidance or requests given or issued by any legal,
regulatory, governmental, tax, law enforcement or other authorities, or
self-regulatory or industry bodies or associations of financial services
providers within or outside Malaysia existing currently and in the
future and any international guidance, internal policies or procedures;
- any
present or future contractual or other commitment with local or foreign
legal, regulatory, judicial, administrative, public or law enforcement
body, or governmental, tax, revenue, institutes or futures exchange,
court or other authorities, or self-regulatory or industry bodies or
associations of education service providers or any of their agents with
jurisdiction over all or any part of AC that is assumed by, imposed on
or applicable to the organisation or any of its branches or any member
of the AC; or
- any agreement or treaty between Authorities;
- complying
with any obligations, requirements, policies, procedures, measures or
arrangements for sharing data and information within AC and/or any other
use of data and information in accordance with any programmes for
compliance with sanctions or prevention or detection of fake awards or
other unlawful activities;
- conducting any action to meet
obligations of AC to comply with Laws or international guidance or
regulatory requests relating to or in connection with the detection,
investigation and prevention of fake awards, bribery, corruption, fraud,
and/or any acts or attempts to circumvent or violate any Laws relating
to these matters;
- meeting any obligations of AC to comply with any demand or request from the Authorities;
- market research and statistical analysis and surveys with the aim of improving our products and services;
- for any purpose required by law or regulation;
- for the purpose of enforcing its legal rights and/or obtaining legal advice;
- to support the organisation’s business, financial and risk monitoring, planning and decision making;
- for
making enquiries or investigations as to whether or not the student or
person whose data is collected, used and/or processed by the University
is actually a sanctioned person, or is otherwise howsoever related to,
or associated with, a sanctioned person or entity; and also for the
reporting or the taking of any remedial or preventive action in relation
thereto;
- for all ancillary purposes relating to the provision
of facilities including the provision of computer, telecommunications
and technology services;
- for internal operational requirements
of the organisation(including, without limitation, system or product
development and planning, audit and administrative purposes); and/or
- purposes relating thereto.
- Data
held by AC relating to an individual will be kept confidential but may
provide or disclose such information to the following parties (whether
within or outside Malaysia) for the purposes set out in paragraph 6 (who
may also subsequently process, transfer and disclose such data for the
purposes set out in paragraph 6):
- any AC Member;
- any
agent, contractor, sub-contractors, service providers, lawyers,
auctioneers, valuers or associates of AC (including their employees,
directors, officers, agents, contractors, service providers and
professional advisers);
- any third party service provider who
provides administrative, telecommunications, computer, payment or
securities clearing or other services to AC in connection with the
operation of its business (including their employees, directors and
officers);
- any Authorities;
- any other person under a duty of confidentiality to AC which has undertaken to keep such information confidential;
- potential employer / employer of the user whom the user have made a reference of their information to AC;
- any
person to whom AC or any of its branches or any member of the AC is
under an obligation or required or expected to make disclosure for the
purposes of any guidelines set out, or in connection with paragraph 6;
- third party academic institutions;
- third party reward, loyalty, co-branding and privileges programme providers whom AC has partnership with;
- sponsors, partners or clients of AC or any member of AC;
- external
service providers (including but not limited to mailing houses,
telecommunication companies, telemarketing and direct sales agents, call
centres, data processing companies and information technology
companies) that AC engages for the purposes set out in paragraph 6;
- any
bureaus or agencies established by the government or ministry; any
registered credit reporting agency; any authority, central depository or
depository agent in relation to the education industry; the police; any
other governmental or regulatory authority or body.
- In
connection with 7 above, in the event of any default in payment where
the amount in default is not fully paid on or before the due date, the
individual is liable to have his/her/its account data shared with,
disclosed to and/or retained by the registered credit reporting agency.
- Under
and in accordance with the provisions of the PDPA and the Code of
Practice approved and issued under the PDPA, any individual may:-
- check whether AC holds data about him/her and of access to such data;
- request AC to correct any data relating to him/her which is inaccurate;
- request
clarification on AC policies and practices in relation to data and to
be informed of the kind of personal data held by AC;
- in relation
to services, to request to be informed which items of data are
routinely disclosed to registered reporting agencies or academic
institutions or debt collection agencies or any other potential
employers.
- In accordance with the terms of the PDPA, AC has the right to charge a fee for the processing of any data access request.
- The
individual can request for access to data or correction of data or for
information regarding policies and practices and kinds of data held by
writing an official request then email to the address below or by
visiting AC.
Low Jiun Jack
Data Protection Officer/Executive Director
Axon Consultancy Sdn Bhd
Email: jack@axonconsultancy.com
- If you have any
queries or complaints relating to this Notice or otherwise relating to
misuse or suspected misuse of your personal information, you may contact
the following :-
Low Jiun Jack
Data Protection Officer/Executive Director
Axon Consultancy Sdn Bhd
Email: jack@axonconsultancy.com
- AC reserves the right to amend this Notice at any time and will place notice of such amendments on the company’s website.
- Nothing in this Notice shall limit the rights of customers or AC under the Personal Data Protection Act 2010.
Your
continued usage of the services by AC consent for AC to collect,
process and store the data in accordance with the above. Failure to
consent to the above may result AC being unable to process, establish,
continue or provide the services to you.